Question 1

Sizing Details

Accepted Answer

We understand that sizing runs differently with each company and because this is an online shop there is no way for you to see the items in person or try them on so we have made sure that size charts with detailed measurements are included in the picture section of every listing with both imperial and metric measurements. For our cut and sew garments detailed diagrams explaining the measurements are also included. Please refer to these charts in order to get the best fit. If you find that you are between sizes please order a size up. Since we cannot see each other in person it is up to you to choose the best fit for your size. If you are having trouble understanding the charts please contact us we are happy to help!

Question 2

Exchanges and Cancellations

Accepted Answer

Every item in our shop is Made To Order. Once you place the order, the item is then custom created especially for you and production starts very quickly. Because of this we are unable to accept cancellations or process exchanges.

Question 3

Customs and Import Taxes

Accepted Answer

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Question 4

Returns

Accepted Answer

We are happy to accept returns for items that arrive damaged or defective or if the wrong item is received. Please contact us within 14 days of receiving your package. Due to the custom nature of these items we do not accept returns due to buyers remorse, changed mind, issues with the fit, delivery date or any other reason.

All items must be received back in new unworn unused condition with all original packaging or a restocking fee of 50% will apply. Shipping costs are non refundable and return shipping is at the expense of the buyer.

Failure to retrieve held packages & refused packages/returned to sender will not be refunded as our return address differs from what is on the label or slip.

Question 5

Production and Shipping Time

Accepted Answer

All of our items are custom made to order especially for you and generally take between 5-7 business days to create.

We have a very thorough inspection process to make sure that your item comes out looking just right and free of defects. Please note: colors may vary due to the settings on your device or computer monitor and due to the printing process.

We are unable to speed the production and quality assurance process up and cannot refund if items do not arrive on time.

Within the US, after the general 5-7 business day fulfillment time, items will arrive within 3-5 business days with the exception of postal delays that are outside of anyone's control.

Once the package is handed over to the shipping company we do not have any way to speed up the shipping.

Question 6

Printing Process

Accepted Answer

All of our products use white base and then the print is applied on top using a sublimation process. This is very different from a dye process where fabric is dyed a certain color and the dye goes into the fabric and because of this sometimes you may find that, especially with dark colors such as our printed black garments, they may not be as dark or rich as the black dyed clothing you have at home. There is no other way to achieve the type of prints we offer because if we started with a black fabric base the print would not show up on top. Also colors may appear lighter when the garments are stretched. These are not considered defects. Colors may also vary due to the settings on your device or computer monitor.

Question 7

Care Instructions

Accepted Answer

Care instructions are included in the product details section of each product page.

Please note that contact with rough surfaces and velcro fasteners should be avoided since they can pull out the white fibers in the fabric, damaging the garments' appearance.

Please note: We cannot be held responsible for damage to the garments due to failure to follow the care instructions.

Question 8

Privacy Policy

Accepted Answer

Magnvm Opvs Privacy Policy
Last updated 16 June 2022.

This Privacy Policy describes how and when MagnvmOpvs (“I”, “me”, “my”) collects, uses, and shares information when you purchase an item from Magnvm Opvs (www.etsy.com/shop/MagnvmOpvs), contact me, or otherwise use my services through Etsy.com or its related sites and services.

You agree that by purchasing an item from Magnvm Opvs or otherwise interacting with MagnvmOpvs, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave Magnvm Opvs immediately.

I may change this Privacy Policy from time to time. If I make changes, I will notify you by revising the date at the top of the page.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy or through MagnvmOpvs. You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices.

Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information from time to time if you contact me directly.

Why I Need Your Information and How I Use It

I collect, use and share your information in several legally-permissible ways, including:

- As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide you with customer support;

- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or to receive notifications from me;

- If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and

- As necessary for my own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing my services; (b) Compliance with the Etsy Seller Policy and Etsy Terms of Use; and (c) use of your e-mail address for remarketing on Facebook, Google or similar.

Information Sharing and Disclosure

Protecting my customers’ personal information is crucially important to my business and something I take very seriously. For these reasons, I share your personal information only for very limited reasons and in limited circumstances, as follows:

- With Etsy. I share your information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use;

- With Third-Party Service Providers. I engage the following trusted third parties to perform functions and provider services to my shop:

I share you personal information with these third parties, but only to the extent necessary to perform these services;

- In the Event of a Business Transfer. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

- In Compliance with Laws. I may collect, use, retain, and share your information if I have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which I am bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How Long I Store Your Information

I retain your personal information only for as long as necessary to provide you with my services and as otherwise described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce or perform under my agreements. I generally keep your data for the following time period: five (5) years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction has. If I am required to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Your rights are as follows:

- Right to Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

- Right to Change, Restrict, or Delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store information for legal reasons) I will generally delete your personal information upon your request.

- Right to Object. You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons.

- Right to Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

You may reach me with any concerns relating to privacy at MagnvmOpvsNYC@gmail.com .

For purposes of EU data protection law, I, MagnvmOpvs, am the data controller of your personal information. If you have any questions or concerns, you may contact me at MagnvmOpvsNYC@gmail.com.

Frequently Asked Questions